Support and contact
Get help
Section titled “Get help”- Frequently asked questions — start with the FAQ; it answers the most common account, billing, team, and service questions in detail.
- Contact the team — reach support through champrep.com/contact-us.
- In-product help — the service rail on the right edge of every CHAMPREP service includes a help tile that opens the contact page.
Write a request that gets a fast answer
Section titled “Write a request that gets a fast answer”Include:
- The service and page you were using (a link helps).
- What you did, what you expected, and what happened instead.
- The approximate time it happened and the account email affected.
- A screenshot if the issue is visual.
Never include passwords, two-factor codes, recovery codes, or full payment card details in a support message — support will never ask for them.
Billing questions
Section titled “Billing questions”Subscription, seat, payment-method, and receipt questions are usually self-service at billing.champrep.com. See Plans, add-ons, and billing for how the pieces fit together.
Security concerns
Section titled “Security concerns”If you believe you have found a security issue or you see suspicious activity on your account, report it promptly via contact us and review Security and privacy for the protections you can enable.